Oh Boy! Here comes trouble! NTL have quietly changed their Terms and Conditions [see section 2 (h)]
As a general principle, you must not use the Services in any way that is unlawful or illegal or in a way that affects the enjoyment of other users of the Services…
(h) in excess of “normal use” bandwidth limits set out in this section…
“Normal use” of the service is defined as up to 1 gigabyte downstream of data transfer daily…
The BBC are reporting the story here.
The company now limits its customers to one gigabyte of downloaded data per day despite advertising that an advantage of broadband is “unlimited surfing”.
Subscribers say the limit amounts to as little as two-and-a-half hours of use a day for a service that says it is “24/7”.
There is a good article about it at The Enquirer
A READER SPOKE TO NTL support today. Here is what he wrote to us on reading our story…
…ntl are going to administer the cap on a monthly basis, so that more than 1Gb/day is ok as long it averages to less than 1Gb/day across the whole billing month, Greater than that amount leads to snotty letters from the AUP department. Greater than that on a regular basis leads to the account being classed as a “business” account and presumably either higher charges or cancellation.
There is already a protest site [update: the protest site is gone now, but you might want to try NTL Hell for discussion.
For a company still hovering around bankruptcy they are really trying to lose customers! As an NTL Broadband customer myself, I will be following this story closely.
